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CIBER Ranked #1 And #6 in World, Respectively, by Customer Experience Survey for Mid-Tier and Tier 1 Infrastructure Outsourcing Vendors
Black Book of Outsourcing Also Names CIBER Among “Top Ten Best Managed Outsourcers”
GREENWOOD VILLAGE, Colo. – Sept. 9, 2008 – CIBER, Inc. (NYSE: CBR) has been ranked among the top ten outsourcing vendors, according to The Black Book of Outsourcing, a customer experience survey analyzing more than 4,000 outsourcing vendors around the world.
The Black Book of Outsourcing survey, conducted annually by Brown-Wilson Group, a Clearwater, Fla.-based research firm and consultancy, aims to identify the 50 best-managed global outsourcing vendors as well as identify rankings for specific capabilities and within vertical industries.
The survey ranked outsourcing vendors according to responses by executives and others involved in outsourcing decision-making about their experience and satisfaction with current suppliers. The Brown-Wilson Group surveyed nearly 400,000 global outsourcing buyers to determine their attitudes toward and satisfaction with outsourcing providers. More than 24,000 responses were returned, audited and validated.
CIBER’s rankings include:
- #10 among Best Managed Outsourcing Vendors globally, up from #12 last year
- #1 - Mid-Tier Enterprise-Wide Traditional Infrastructure Outsourcing
- #6 - Tier 1 Enterprise-Wide Traditional Infrastructure Outsourcing
- #1 - Help Desk (Tier 1 & Mid-Tier),
- #1- Higher Education and K-12 (Tier 1 & Mid-Tier)
- #1 - State and Local Government (Tier 1 and Mid-Tier)
- #1 - Utilities (Mid-Tier)
- #1 - Federal Government (Mid-Tier)
- #1 - Hospitality & Leisure (Mid-Tier)
- #1- Desk Top Management (Mid-Tier)
- #1 - US Firms (Mid-Tier)
“CIBER’s ranking as a best-managed company puts it above many assumed industry leaders and above several leading Indian outsourcers,” said Doug Brown, co-founder of the Brown-Wilson Group and co-author, The Black Book of Outsourcing. “CIBER has built on its core business of providing application solutions and services, expanding its services to include infrastructure services. CIBER offers its clients services that cover the full solution lifecycle, from architecture, design and development through maintenance, hosting and support.”
In the Infrastructure Outsourcing rankings, buyers assessed CIBER’s capabilities in seven categories: applications monitoring, help desk services, data center services, desktop support, storage and servers, LAN WAN network management, and security and disaster services.
CIBER was ranked first among mid-tier infrastructure vendors in ten of the 18 attributes: vendor overall preference/vertical industry recommendations; client relationships and cultural fit; trust; breadth of offerings, client types and delivery excellence; deployment and outsourcing implementation; customization; reliability; marginal value adds; support and customer care; and best-of-breed technology and process improvement. No other mid-tier vendors were ranked first in more than one category.
“Expertise in help desk services and IT infrastructure across multiple verticals brought this mid-tier outsourcer again to the head of the services pack. Higher education and Government clients were most approving,” said Scott Wilson, co-founder of the Brown-Wilson Group and co-author, The Black Book of Outsourcing.
“This aspect of our go-to-market business model as a company has been vital to winning this new, larger, longer business, often with international delivery requirements,” said Mac Slingerlend, President and Chief Executive Officer of CIBER. “We see IT Outsourcing as potentially growing faster than any other portion of our model and bringing other business units along.”
“CIBER has embarked upon a strategy to offer mid-tier and enterprise customers another choice for their infrastructure and IT operations outsourcing needs. From data center hosting, to systems monitoring, to infrastructure support, to help desk services, we are delivering enterprise-class services that help our customers reduce costs and improve results. We are thrilled to see our work and achievements recognized in the industry,” said Mark Perlstein, President of IT Outsourcing at CIBER.
About CIBER, Inc.
CIBER, Inc. (NYSE: CBR) is a pure-play international system integration consultancy with superior value-priced services and reliable delivery for both private and government sector clients. CIBER's services are offered globally on a project- or strategic-staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974 and headquartered in Greenwood Village, Colo., CIBER now serves client businesses from over 60 U.S. offices, 25 European offices and seven offices in Asia/Pacific. Operating in 18 countries, with more than 8,500 employees and annual revenue of approximately $1.2 billion, CIBER and its IT specialists continuously build and upgrade clients' systems to "competitive advantage status." CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index. CIBER, the Reliable Global IT Services Partner.
Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially, as discussed in the company's filings with the Securities and Exchange Commission. CIBER undertakes neither intention nor obligation to publicly update or revise any forward-looking statements. CIBER and the CIBER logo are trademarks or registered trademarks of CIBER, Inc.
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Note: CIBER news releases are archived for historical purposes. Information in the release is accurate at the time of publication. However, service offerings, partnerships, contacts and other specific information may change over time.
